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Customer Service Manager
Job Titles Call or Contact Centre Manager Customer or Client Service Manager Tasks developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided ensuring operational efficiency within a call centre providing direction and feedback to team members and assisting with recruitment managing, motivating and developing staff providing customer services planning […]
Policy Advisor
Advise on legislative or social issues affecting the environment or industry to improve internal and external company understanding. Alternative Titles Government Relations Manager Government/Stakeholder Relations Advisor Tasks Analyse existing policies and legislation to identify anomalies and out-of date provisions Assess financial implications and fairness of policies Prepare briefing papers and recommendations for policy implications for […]
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