Career Harvest

Customer Service Manager

Relationship management role with responsibility of ensuring customer needs are met and sales targets are achieved.

Alternative Titles

Customer Account Manager, Client Services Manager.

Tasks

  • Responsible for selling the company’s range of products or services and developing good relationships with its customers in a competitive environment.
  • Develop and review individual customer relations policies, programs and procedures including promotional activities for clients.
  • Engage the support of technical, administrative, financial and educational backup teams as required. > Recommend solutions to problems involved in the preparation of account contracts and negotiations with customers.
  • Maintain liaison with field representatives, keep them up-to-date with developments and advise them of new customer opportunities and complaints.
  • Provide liaison between customers and the company by ensuring prompt and efficient processing of customer correspondence, requests and orders.
  • Ensure a process is in place for the management of customer complaints, enquiries and follow up correspondence.
  • Manage after-sales services and continually improve those services.
  • May be required to manage staff.

 

Qualifications

For this Position, the skills required could have been developed through on the job training, previous work experience in other related roles and/or through specialised or vocation training.

 

For further information on relevant vocational training at School level Click Here

 

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