Career Harvest

Customer Service Manager

Relationship management role with responsibility of ensuring customer needs are met and sales targets are achieved.

Alternative Titles

Customer Account Manager, Client Services Manager.


  • Responsible for selling the company’s range of products or services and developing good relationships with its customers in a competitive environment.
  • Develop and review individual customer relations policies, programs and procedures including promotional activities for clients.
  • Engage the support of technical, administrative, financial and educational backup teams as required. > Recommend solutions to problems involved in the preparation of account contracts and negotiations with customers.
  • Maintain liaison with field representatives, keep them up-to-date with developments and advise them of new customer opportunities and complaints.
  • Provide liaison between customers and the company by ensuring prompt and efficient processing of customer correspondence, requests and orders.
  • Ensure a process is in place for the management of customer complaints, enquiries and follow up correspondence.
  • Manage after-sales services and continually improve those services.
  • May be required to manage staff.



For this Position, the skills required could have been developed through on the job training, previous work experience in other related roles and/or through specialised or vocation training.


For further information on relevant vocational training at School level Click Here


For further Information on TAFE Courses

Click below by state








©2018 Australian Council of Deans of Agriculture | ABN 95 164 231 153 | powered by redhanded creative